Friday, January 28, 2011

Live Q&A Search Engine raises $3M

Q&A search engine ChaCha has just announced it has raised an additional $3 million in supplemental funding from new investor Qualcomm Ventures. The self-described “human search engine” has now raised a grand total of $75 million through five rounds of funding. They most recently raised $20 million in a Series F led by Rho Ventures and VantagePoint.

Launched in 2006, ChaCha helps users get answers to their questions through independent contractors who answer questions in real time, helping build the service’s database. The service also offers SMS and voice search, which is probably the main reason Qualcomm invested in ChaCha in the first place.

Having a strong mobile Q&A platform could be useful to Qualcomm as both companies expand their worldwide wireless efforts. It may also be an indication of acquisition interest by the wireless giant.

Q&A is a hot market right now, thanks to the emergence of services such as Quora and Formspring. ChaCha has received far less press, though it now claims two million SMS text questions per day and says it’s one of the top 100 most visited websites in the world.

Source

Wednesday, November 24, 2010

Feedback enhancements to protect sellers on eBay

eBay is enhancing its feedback and buyer protection programs:
  • 5-star DSRs (Detailed Seller Ratings) given automatically for free and fast shipping
  • Buyers leaving feedback now reminded of your specified item condition and delivery dates
  • Streamlined hub makes it easier to report your experience with a buyer. You have access to it at your fingertips—in the Feedback flow, Feedback Forum, from your Seller Dashboard, Contact Us and in the eBay Buyer Protection hub. New Seller Dashboard module shows the number of times Feedback and Buyer Protection cases were removed from your account as a result of your report and eBay’s detection systems
  • Added checks prevent buyers from opening Buyer Protection cases too soon
  • Escalated Buyer Protection cases found in your favor are removed from your performance record
  • Threatening to use Feedback to get refunds, goods and services not included in an item description is now specifically prohibited by eBay policy
Over the last couple of years there have been many feedback changes designed either to protect buyers or to raise the standard of service that sellers give. It’s good to see some rebalancing to protect sellers from the odd rogue buyer.

Full Article