Feedback enhancements to protect sellers on eBay

eBay is enhancing its feedback and buyer protection programs:

• 5-star DSRs (Detailed Seller Ratings) given automatically for free and fast shipping
• Buyers leaving feedback now reminded of your specified item condition and delivery dates
• Streamlined hub makes it easier to report your experience with a buyer. You have access to it at your fingertips—in the Feedback flow, Feedback Forum, from your Seller Dashboard, Contact Us and in the eBay Buyer Protection hub. New Seller Dashboard module shows the number of times Feedback and Buyer Protection cases were removed from your account as a result of your report and eBay’s detection systems
• Added checks prevent buyers from opening Buyer Protection cases too soon
• Escalated Buyer Protection cases found in your favor are removed from your performance record
• Threatening to use Feedback to get refunds, goods and services not included in an item description is now specifically prohibited by eBay policy

Over the last couple of years there have been many feedback changes designed either to protect buyers or to raise the standard of service that sellers give. It’s good to see some rebalancing to protect sellers from the odd rogue buyer.

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